Shipping policy

Shipping & Delivery

Lead Times

Retail orders ship out from our studio within 3 to 5 business days after payment has been received for your order.

Some items are made to order, such as pre-orders and custom orders, and will ship out within 1-3 weeks of our receipt of your order.

Shipping

All orders ship via USPS or UPS. Once the package has been shipped, Moonmilk & Monsters is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.

Returned Shipments

If your shipment comes back to us for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

Local Pick-Up

 

We do not offer Local Pick-Up Services at this time.  

Discount Codes

All purchases made with a discount code are final sale and cannot be exchanged or returned.

Discount codes are case sensitive, so please ensure you are using the code as written when applying it to your order. If you have any issues with a discount code, please get in touch with us before checking out.

After your order has been processed, we cannot refund discounts on our end. 

Damages

Moonmilk & Monsters is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form.